Effective from January 1, 2021
1 .What Personal Information do we collect ?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), book reviews, recommendations, and personal profile including Date of Birth.
2. Why do we collect such Personal information ?
We collect such Non-personal and Personal Information for the following purposes:
To log ad fulfill your order
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
DOB is needed to recommend books according to reader's age and offer various kind of discount, coupons on his/her birthday.
To comply with any applicable laws and regulations.
3. How do we collect information?
When you order books, gift cards or any other services on our website, as part of the process, we collect personal information you give us such as your name, DOB, address and email address. Your personal information will be used for the specific reasons stated above only.
4. How do we store our site visitors' personal information?
All the personal information including payment info is securely kept on servers behind a firewall . All direct payment gateways offered by BIBLIONEPAL adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our bookstore and its service providers.
5. How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.
To provide a great experience for our visitors and readers.
To identify your registered members (users who registered to your site).
To monitor and analyze the performance, operation and effectiveness of BIBLIONEPAL's platform.
To ensure our platform is secure and safe to use.
7. How can our site visitors/readers withdraw their consent?