Payment, Shipping & Returns Policy and Terms and Conditions
The following text contains all the information regarding shipping, returns and payment policy and our terms and conditions. So, please read it carefully.
Orders Made Inside Valley :
If you have made an order FROM inside Kathmandu Valley, you have a choice of either Cash on Delivery ( C.O.D ) or Online Payment. You will get a confirmation call/email from our customer care to confirm your order and once you told us to confirm it, you cannot arbitrarily cancel the order.
Orders Made Outside Valley :
If you have made an order outside Kathmandu Valley, you have to pay 40 percent of THE advance payment to confirm your order. You can pay through one of our online payment methods. If you want, you can fully pay the total amount of your order but it is compulsory to pay 40 percent advance payment. If there is any problem with your order, you will get a full refund of that advance payment. However, you cannot arbitrarily cancel the order once your order has been dispatched and shipped. You will get a confirmation call/MESSAGE/EMAIL to confirm your order and once you confirm, the order cannot get canceled. If you cancel the order after confirming then you will not get a refund of your ADVANCE/FULL payment.
There is a delivery fee for orders made outside the valley. The delivery fee differs from place to place. To know about the delivery fee in your area contact our customer care or go to the DELIVERY FEE page to know more.
RETURN POLICY :
BEFORE SENDING AN ORDER, WE HIGHLY INSPECT EACH AND EVERY BOOK IN DETAIL, BUT AS A HUMAN THERE MAY BE SOMETIMES ERROR. sO, FOR THAT ERROR, WE WILL BE RETURNING AND REPLACING DAMAGED BOOKS. YOU CAN RETURN A BOOK WITHIN 48 HOURS FROM TIME OF DELIVERY. THE DAMAGE BOOK WILL BE REPLACED WITH THE GOOD ONE. FOR OUTSIDE VALLEY ORDER, you can return the damaged book through one of our courier services. The COURIER FEE WILL BE PAID BY BIBLIONEPAL.