Shopping Help

Frequently asked questions ( FAQ )

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.

1. Ordering a book

YOU HAVE 2 METHODS TO ORDER A BOOK FROM OUR ONLINE STORE 

M1. You can order books by phone. You can directly call us at our customer care numbers; For Nepal Telecom ( NTC ) User: +9779842666765, and For Ncell User: +9779800541994. Please note that our call service is only available from 9 AM TO 6 PM every day.

M2. You can order books from the BIBLIONEPAL Official Website. Click the Bookstore Page to order books now. Watch our YouTube video on how to order. Know more about discounts and offers at Offers Page . We recommend to Sign up or Log in before ordering your  books. You will get points exclusive to your BIBLION account when you order from your account at our website . 

2. Confirming your order

Your order is already confirmed when you place an order by phone call.

In case of an order made through the BIBLIONEPAL website, you will get a confirmation call from our courier service to confirm your order before dispatching . Once you have confirmed, you cannot arbitrarily cancel the order. 

3. Paying for an order

YOU HAVE 2 METHODS TO PAY FOR YOUR ORDER . CHOOSE ACCORDINGLY TO YOUR CONVENIENCE AND  BENEFITS

M1. You can pay for your order at the time of delivery which is also called cash on delivery ( C.O.D ). At the time of delivery please make sure you have exact amount of cash.

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M2. You can pay through one of our online payment gateway. You can  pay either through Esewa, Khalti or Online Banking. There are lots of benefits when paying through online. To know more about benefits go to Payment page of BIBLIONEPAL. Also, watch our YouTube video on payment.

4. Using Promotional Code ( Coupon Code ) 

A promotional code is a series of letters or numbers that allow you to get a discount on something.

BIBLIONEPAL has lots of promo codes for you. Go to Offers Page to find out more and watch our YouTube Video on adding Promo code discount on your total amount.

Note: Only one promo code can be added at a time of purchase 

5. WRTING A blog AND POSTING IT at biblionepal

WHY SHOULD I CARE ABOUT Writing ?

Yes, you are here for purchasing your favorite book/s  and expanding your knowledge, the field of expertise, etc. But do you know that if you write a genuine blog related to the book review, recommendation, etc ( obviously related to books ) not copied from the internet and has followed our community guidelines then you are liable for the BIBLIONEPAL exclusive member badge? It is a kind of virtual trophy you will get on completing some criterion, and one criterion is by posting a blog. Each trophy has it's own weight ( of points ). After getting a badge you will get a gift or a cash discount. So if you love to write and want to retain the things which you have read then you can create an account and start writing. It does not matter whether you have good grammar or not but your content should provide meaning to other readers. Head on to the Offers page and scroll down on the blog posting column to know more and watch our YouTube video to have a visual guide on posting a blog on the BIBLIONEPAL Blog page. 

If you have any questions , feel free to contact us .

6.REQUESTING A BOOK WHICH YOU HAVEN'T FOUND ON BIBLIONEPAL WEBSTORE 

You can always request a book or multiple books at BIBLIONEPAL Website. We appreciate it if you search the collection on our bookstore before making a request. If the book you need is not in our online store, go to Request a Book Page and fill-up the form. If you have any confusion, watch our YouTube video on requesting a book. 

Note : Also go to Policy/T&C page to know about policy concerning with a book request .

THANK YOU

We hope that you have all the answer related to our store : Order, payment, request, offer, blog, etc. 

If you have any other doubt fell free to contact us . there are various ways to connect with us . go to contact us page to know more . we are always there to help you .